What We Do
Willamette Valley Crisis Care (WVCC): Mobile Integrated Health
Community Response Services
Our team can offer 24/7 mobile integrated services—providing compassionate, community-based crisis care that diverts and/or assists on calls for service to law enforcement and medical emergency departments. Our team includes professionals with extensive experience including Licensed Clinical Social Workers, Qualified Mental Health Associates, and EMTs.
We are currently offering mobile crisis care in Eugene and surrounding area. Reach out to us if you want to discuss bringing this service to your area.
Training
Our team designs and delivers specialized training for first responders—including law enforcement, EMS, behavioral health professionals, and crisis workers—focused on evidence-based, trauma-informed, and culturally responsive approaches to crisis intervention and de-escalation. Full menu coming soon. Email us for additional info.
Technical Assistance
We are developing a Technical Assistance and Training Manual for municipalities implementing non-police mobile community response programs. Our support framework covers operations, funding strategies, workforce wellness, and community engagement. We tailor our services to the needs of public safety agencies, local governments, and grassroots organizations. Contact us to learn more.
Research and Data Transparency
We collaborate with researchers to measure and publish the impact of crisis response initiatives. Our Research Hub is dedicated to transparency and accountability—analyzing outcomes related to equity, cost savings, and community well-being. This work supports evidence-informed policy and the sustainable growth of alternative crisis response systems across Oregon and beyond.
Current research projects:
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Substantial reductions in arrests: When CAHOOTS becomes newly available in a time or
area, the probability a 911 call leads to arrest falls by 76%. Most averted arrests are mental
health or detox holds
• No negative impact on public safety: Reductions in arrests do not lead to more follow-up
calls or safety concerns. In fact, there are fewer repeat 911 calls from the same location in
the weeks that follow a CAHOOTS response.
• Increased access to medical services: CAHOOTS responses increase the chance of
emergency medical support, including a 26 percentage point increase in EMS presence and
more transports to the ER.
• Strong cost-effectiveness: CAHOOTS teams are significantly cheaper than police. When
they replace police, the city saves money—even without counting broader social benefits.
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CAHOOTS diverts 18% of calls that would otherwise require direct police response (Substitution Diversion Rate).
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When including prevented incidents, 23% of police calls are either handled by CAHOOTS or prevented altogether (Prevention-adjusted Diversion Rate).
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CAHOOTS handles 50% of calls that could be answered by either agency (Overlapping-mandate Diversion Rate).
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Researchers found evidence of a CAHOOTS prevention effect in Assault, Suspicious Subjects, and Disputes.
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Resource Guides
Updated 2025: A comprehensive list of low- or no-cost services and organizations across Eugene and Lane County offering legal aid, healthcare, housing support, cultural programs, and advocacy for marginalized communities.
Updated 2020: A searchable directory of human services in Oregon, offering detailed information on essential resources like shelter, food, health care, legal aid, education, and cultural support for people in need.
Updated 2025: A volunteer-curated booklet listing free food, shelter, healthcare, and other essential services across Lane County.